Terms of sale.
TERMS AND CONDITIONS OF PRODUCT SALES
Update 1.5 – 24th July 2024
1. Introduction
1.1 These terms and conditions shall govern the sale and purchase of all Products & Services offered by Suzi Bird Education either in-person, online or remotely.
1.2 By placing and order with Suzi Bird Education you give your express agreement to these terms and conditions.
1.3 These terms and conditions do not affect any statutory rights you may have as a consumer.
2. Interpretation
2.1 In these terms and conditions:
a) ‘we’ means Suzi Bird Education, and
b) ‘you’ means our customer or prospective customer, and
c) ‘us’, ‘our’ and ‘your’ should be construed accordingly.
3. Order Process
3.1 The advertising of products on our promotional material and online presence constitutes an ‘invitation to treat’ rather than a contractual offer.
3.2 No contract will come into force between you and us, unless and until we accept your order.
3.3 To enter into a contract with an:
a) ‘in person’ sale
you must place an order in person with a member of Suzi Bird Education, who will make a note of your order request. Your order will be deemed as accepted and confirmed upon receipt of full payment.
b) ‘phone or email’ sale
you must notify us of your order request. We will then review your order, and send you a confirmation email. Your order will be them be deemed as accepted upon receipt of full payment.
c) ‘online’ sale
you must place your order via the website.
3.4 Upon our acceptance of your order, no changes may be made to your order unless confirmed in writing by us. Any changes will incur an admin fee of £25, plus the cost of the replacement products if work had begun on the original order.
3.5 Online digital download products, including but not limited to presets, templates and online courses are non-refundable due to the digital nature of the products.
4. Products
4.1 Products offered by Suzi Bird Education include, but are not limited to, Editing Presets, Templates, Digital Files & Photographs, Printed Photographs, Photo Albums and Books, and Photographs within Wall Art Products.
4.2 We may periodically change the products available to order, and we do not undertake to continue to supply any particular product or type of product.
4.3 Some products ordered may be unavailable due to events outside of our control. In this event, an alternative product will be offered, or a refund issued.
4.4 All images and/or photographs included in, depicted in or contained in any of our products remain the full copyright of Suzi Bird Education at all times.
4.5 Unauthorised duplication, editing and/or replication of any products, information, images and/or photographs included within your order is Copyright Infringement and may be classed as a Criminal (IP) Offence. This includes, but not with limitation:
duplicating/scanning a printed photo/product onto a computer;
photographing a printed photo/product;
re-editing or adding filters to a photo/product in any way without prior permission;
Selling on a photograph or other digital product
Using content, literature and images from a Suzi Bird Education product for profit or advertising another business.
Teaching and selling the material purchased from and owned by Suzi Bird Education
5. Prices
5.1 Our prices are available within our ‘Product Guides’ and other promotional material, both in print and online.
5.2 Our prices may change from time to time, but this will not affect contracts that have previously come into force. Additional pricing will be quoted correctly at the time of ordering.
5.3 All amounts and prices stated by Suzi Bird Education are fully inclusive, and no additional tax is payable for UK orders unless otherwise stated.
5.4 It is possible that prices within our promotional material is incorrectly quoted. Accordingly, we will verify prices as part of our sale procedures so that the correct price will be notified to you before the contract comes into force.
5.5 Discounted offers are only available to new customers and discounts may not be applied retrospectively.
6. Payments
6.1 During the order process you must pay the full price of the products you order.
6.2 Payments may only be made in the permitted methods as specified and declared by us.
6.3 If you fail to pay to us any amount due under these terms and conditions in accordance with the provisions of these terms and conditions, then we may withhold the products ordered and/or by written notice to you at any time cancel the contract of sale for the products.
6.4 If you make an unjustified credit card, debit card or other charge-back, then you will be liable to pay us, within 7 days following the date of our written request:
a) an amount equal to the amount of the charge-back;
b) all third party expenses incurred by us in relation to the charge-back (including, but not exclusively, charges made by our or your bank or payment processor or card issuer);
c) an administration fee of £50.00 and
d) all our reasonable costs, losses and expenses incurred in recovering the amounts referred to in this including, without limitation, legal fees and debt collection fees.
For the avoidance of doubt, if you fail to to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge back as a result, this will constitute an unjustified charge-back for the purposes of this Section 6.4
7. Manufacturing Products
7.1 If your order contains ‘Bespoke’ products, manufacturing of products within your order will not commence until full payment has been received under the terms and conditions of your order.
7.2 Products ordered on pre-sale will take anywhere from 6-12 weeks to be dispatched and orders cannot be cancelled within this time.
8. Collection and Delivery
8.1 All order collections must be made via a pre-arranged appointment with us.
8.3 In some circumstances, we may arrange to make a delivery of your order directly to you.
8.3.1 Any charges incurred by us in making a delivery directly to you including, without limitation, courier and postage fees, will be added to your order.
8.4 We will only deliver orders to the UK Mainland for large products, and worldwide for the book. Customers are responsible for any import taxes, duties and fees in their country.
9. Cancellation & Cancellation Rights
9.1 Many of our products consist of unique photographs and/or images made specifically for you. As a result, the finished products containing or including these photographs and/or images are referred to as ‘Bespoke and Customised Goods’.
9.2 Any orders placed at our ‘premises’ are defined as an ‘on-premises’ contract, and are exempt from cancellation rights.
9.2 Under the ‘Consumer Rights Act’ any ‘distance or off-premises’ orders made for a product deemed as ‘Bespoke or Customised’ is exempt from cancellation rights.
For the avoidance of doubt, this means once your order is accepted and payment has been made, you loose the right to cancel the order. This does not affect your statutory rights.
9.3 We may cancel a contract under these terms and conditions immediately, by giving you written notice of termination if;
a) you fail to pay, on time and in full, any amount due to us under that contract; or
b) you commit any breach of that contract.
9.4 If a contract under these terms and conditions is cancelled in accordance with these terms and conditions:
we will cease to have any obligation to deliver products which are undelivered at the date of cancellation; and
you will continue to have an obligation, where applicable, to pay for products which have been delivered at the date of cancellation (without prejudice to any right we may have to recover the products).
9.5 All digital products are non-refundable with no exceptions.
9.6 Physical, custom and non-custom products, such as books and camera straps, are non-refundable unless they arrive damaged. If the packaging seal has been broken, you forfeit your right to a refund regardless of the condition of the product. As the customer, it is your responsibility to check an item thoroughly before breaking the seal. To receive a refund for faulty goods, the item must be posted back to Suzi Bird Education within 14 days of receipt and a tracking number provided.
10. Returns
10.1 If your order arrives damaged, incomplete or is incorrect, you must inform Suzi Bird Education in writing (including via email) within 7 days of receipt. To assist us in fixing the problem as quickly as possible we ask that you:
a) include a full description of the problem; and
b) include photographs if possible of any errors or damage.
10.2 Where we accept the error and/or damage as our responsibility or that of our suppliers / providers, we will arrange to repair or replace that part of your order. Refunds in this case can only be accepted if the book packaging is unopened, with the seal in tact.
10.3 You must return the damaged and/or incorrect product to us within 14 days to enable us to arrange the repair and/or replacement.
10.4 Digital products including presets, templates and digital photographs are non-refundable and non-exchangeable.
10.5 We cannot be held responsible or liable for any damage, accidents or costs incurred as a result of using our products, including our camera straps. Although each strap is made to the highest quality, the usage risk is with the consumer.
10.6 We hold no guarantee of specific outcomes described as a result of using our courses, digital products and training. The outcome of taking part in Suzi Bird Education training is down to the customer.
11. Warranties and Representations
11.1 You warrant and represent to us that:
a) you are legally capable of entering into binding contracts;
b) you have full authority, power and capacity to agree to these terms and conditions;
c) all the information that you provide to us in connection with your order is true, accurate, complete and non- misleading; and
d) you will be able to take delivery of physical products in accordance with these terms and conditions.
11.2 We warrant to you that:
a) we have the right to sell the products that you buy;
b) the products we sell to you are sold free from any charge or encumbrance, except as specified in these terms and conditions;
c) you shall enjoy quiet possession of the products you buy, except as specified in these terms and conditions;
11.3 We may cancel a contract under these terms and conditions by written notice to you if we are prevented from fulfilling that contract by any event beyond our reasonable control, include without limitation, any unavailability of raw materials, components or products, or any power failure, industrial dispute affecting any third party, government regulations, fire, flood, disaster, riot or war.
12. Variation
12.1 We may revise these terms and conditions from time to time. The latest version will be published on our website.
12.2 A revision of these terms and conditions will apply to contracts entered into at any time following the time of revision, but will not affect contracts made before the time of revision.
13. Law and Jurisdiction
13.1 These terms and conditions shall be governed by and construed in accordance with English Law.
13.2 Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.
14. Our Details
14.1 This business is owned and operated by Suzi Bird, as Suzi Bird Education.
14.2 Our principle place of business is at: Suzi Bird Studio, 12A Hill Road, Clevedon, BS21 7NZ.
14.3 You can contact us in writing to the above address, or by email to suzi@suzibirdstudio.co.uk